Shipping policy

Shipping

General Shipping Information

  • Standard Shipping within the continental United States is $7.96.
  • Shipments to Alaska and Hawaii are based on the total weight of the order.
  • Standard shipping orders may take 7-10 business days to be processed and packaged

USPS

  • Pineapple Oasis Boutique is not responsible for:
    • Products that are lost or damaged in the mail; USPS will be responsible once we ship the packages. If a shipment is marked “delivered” by USPS you will need to contact your local post office to obtain information regarding your package
  • If there is a problem with your tracking number or package delivery please contact the courier directly before contacting us.
    • Please contact us AFTER the estimated delivery date has passed.
    • Please allow 1-4 business days for your tracking information to show.
    • In some rare cases tracking information may not update, but you will still receive your order.
  • All our shipments include a tracking number with delivery confirmation. If your tracking information confirms that the item has been delivered to your address, but you have not received your order please contact the courier directly to investigate this issue. We cannot be held accountable for packages where the tracking information states the package has been delivered to your address. In order to resolve these issues, you will need to contact the courier.
  • We are not responsible if your package is not delivered in the guaranteed shipping time as it may take the courier 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If your package is not delivered in time please contact USPS or UPS. We will not refund additional shipping charges if USPS fails to meet their guaranteed shipping times.
  • Courier Contact Number:
    • USPS: 1-800-275-8777
    • International USPS: 1-800-222-1811
    • UPS: 1-800-742-5877

  • Wrong Address Disclaimer

    • It is the buyer’s responsibility to make sure that she/he enters the correct shipping address. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, therefore there is very little time to change the shipping address for your order. If you decide to change the shipping address, please write us at support@pineappleoasisboutique.com as soon as you place your order. We will do our best to change the address, but cannot guarantee that we will be able to do so.