Refund policy

Returns Policy

Returns are for STORE CREDIT only and are issued via email as an E-gift card.
No Exchanges
Merchandise must arrive back to us within 7 days of the confirmed delivery date indicated by your order’s tracking number.
Items must be in brand-new condition. No signs of wear, tags attached, unwashed, unaltered, stain-free, makeup-free, smoke-free, and deodorant-free.
All items are inspected on return. Items returned in poor condition will be returned to the customer as Final Sale.
All SALES items are FINAL SALE...this means small sales or big sales... no exceptions...if you send items back that were on the sale they will be donated to a local charity!!!

Once we receive your return, please allow 5 to 7 business days for your E-gift card to be issued.

You will receive a confirmation email once the return has been processed.

**If you don’t see the E-gift card in your email inbox, please check your spam/ junk folder.

Detailed guidelines for returns:

Please do not attempt to return items beyond our 7-DAY return policy.
Please include the packing slip with your returned item
The BUYER assumes all return shipping costs unless we made a mistake.
Ship your returned merchandise at your own discretion, but we do encourage you to use a form of delivery confirmation, as the responsibility of the items is yours once delivered.
All clearance items are final sales, no refunds on clearance items!
Email support@pineappleoasisboutique.com to start your return

If you received a defective item, contact support within 3 business days of receiving your order.